AS A PRE SALES EXECUTIVE, YOU WILL
● Make outgoing calls to potential customers to schedule high quality leads for sales.
● Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
● Seize opportunities to up sell services when they arise.
● Follow up with potential customers in a timely manner if necessary.
● Manage a large number of outbound calls in a timely manner.
● Document all call information in the CRM according to standard operating procedures.
● Meet personal/team qualitative and quantitative targets.
● Possess strong knowledge of interior design services to identify customer needs when qualifying them.
● Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or services to increase customer satisfaction and revenue.
● Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport.
● Communicate effectively and professionally in all forms of communication with internal and external customers.
● Maintain regular attendance and punctuality.
WHO YOU ARE
● Graduate in any stream
● Familiar with CRM & cloud telephony systems and practices
● Customer focused and adaptable to different personality types
● Have the ability to multitask, set priorities and manage time effectively
● Possess previous experience in a call centre dealing with Indian consumers.
● Superior listening, verbal, and written communication skills
● Proficient in spoken English with proper grammar